I had previously reported about True Credit by Transunion and how great I thought the service was. There is even a way to get the service via Walmart for a reduced fee.
As any reader of this blog knows, I am passionate about credit and my credit reports and score. I find the system very interesting and challenging. I found True Credit via the guys at fatwallet. The site allows you to pull your credit every 24 hours so you can monitor changes and unauthorized pulls. It is really critical to do so if you need to use it by getting credit cards or getting real estate loans, etc.
I pulled my credit via True Credit (www.truecredit.com) almost daily. I probably have averaged 5 pulls per 7 days since I joined. I received an email a few days ago saying that my account was suspected fraudulent and that it was being shutdown. It also had a number to call and inquire about it. I called shortly after receiving the email and asked what gives. The gentleman on the phone was very respectful but said the automated fraud detection system had targeted my account because of usage patterns. He told me that he would submit my account for review because I called.
Today I received an email that permanently killed my account. The actual text of the message is below:
You recently contacted our Customer Service department in regard to our notification that your TrueCredit membership and billing was being frozen due to excessive access to your account. As our customer service team communicated, our Compliance Department has reviewed your account in order to see if you qualified for reinstatement.
After a thorough investigation, it is our conclusion that your account should not be reinstated due to an access pattern which indicates potential fraud or a deliberate intent to tamper with the credit scoring system. Your access, billing and all account related email alerts have now permanently been terminated as a result.
While we regret any inconvenience this may cause you, it is our policy to protect the security and integrity of the credit reporting system.
TrueCredit Legal and Compliance Department
There is a technique that has been used by certain individuals that has been termed Bumpage or B*. It is something that is often referred to but rarely explained.
Credit Reporting Agencys keep records of credit users like you and me in their computer systems. They keep track of various information including credit pulls. These are requests for your credit profile. They may be made by you or your creditors or by potential creditors.
When you or I go out and apply for new credit, the credit card issuer will pull our credit profile from one of the three credit reporting agencies: Transunion, Equifax or Experian. When your credit is pulled for new credit, the pull is recorded as a hard pull. A hard pull indicates to other creditors that you have recently applied for credit. This may mean a new account will show up shortly or that you are in a situation where you need more credit and may be a higher risk. Hard credit pulls will negatively impact your score in the short term and lose their effect with time.
You can pull your credit at any time and it will register as a soft pull and it will not affect your credit. You have the right to pull your credit at any time.
Now, in simple terms, two of the Credit Reporting Agencies (Transunion and Equifax) store your credit pulls in a database with limited allocated storage. They keep both the hard pulls and soft pulls in one place. When enough soft pulls are on file, they will begin to bump out the hard pulls. From what I have read it seems to occur somewhere between 30 to 50 pulls.
Theoretically a person could apply for a bunch of credit cards and then continue to pull their credit and the hard pulls would not show up after some time. This bumping of hard pulls is what is known as bumpage. TrueCredit seems to think that anyone who pulls their credit on a regular basis is doing it for bumpage. I wonder how many other good customers they will get rid of? Maybe they just want a bunch of customers that pay monthly and don’t use their service!
I change my initial position on True Credit to downgrade. Consider other services.